FAQS

It may take up to 14 working days for the return request to be approved and 5-10 days for it to be available in your bank account after the product is refunded. You will receive an email confirming that the amount has been added to your account, and if your money is not refunded within that period, please contact the customer service team.

Our main goal is your complete satisfaction, so buying with us is easy and transparent. We offer an Easy Return Policy in which you can submit a return/exchange request for a product within 14 days of its delivery.

First Step: Submit a return request:

• Contact the customer service team to submit the return request.

Second step: fill in the product

• Pack the product according to the return conditions.
• It should include all stickers, accessories, and free gifts that you have received.

The third step: return the product

• The delivery representative receives the order, we will contact you to confirm the date of receipt.

• You can cancel your order quite easily by contacting customer service, if you did not receive a message stating that your order has been shipped via email.
• If the order is shipped, you will not be able to cancel it, but it can be returned (please refer to the return and exchange policy for more details).

Once your order has been confirmed, you will receive an email confirming your order details. You will also be notified by text message during delivery.

Shipping cost varies by region:

Cairo – Giza

• shipping: 50 EGP.

The rest of the provinces shipping from 3 to 5 days.

Alexandria: 60 EGP

Beheira, Dakahlia, Damietta, Fayoum, Gharbiya, Ismailia, Qaliubiya, Menofia, Port Said, Sharkia , Suez,Beni Suef ,Kafr Al Sheikh ,Minya: 70 EGP

Assiut: 80 EGP

Qena, Sohag: 100 EGP

New Valley, Aswan, Red Sea, Luxor, Matrouh: 130 EGP

The delivery time is determined by the region.

• Shipping to Cairo, Giza and October from 2 to 4 days.
• The rest of the provinces shipping from 3 to 5 days.

Making an order from Kicks is very easy and fast! As follows :

• Choose the product and quantity you want and then “Add to Cart“.
• Confirm the order by clicking on “Order Now“.
• Register a new account/log in to your account by entering the email and password.
• Enter the delivery address.
• Choose the payment method you prefer (Cash on Delivery or Credit Card).

Click on “Complete Order” to proceed to complete the payment process and make the order.

All of our products are 100% original and are purchased directly from the manufacturer or authorized supplier.